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Resolving problems when your credit card fails

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Sometimes you're unable to submit or update your credit card information. This article describes some common fault messages and how to solve them.

This commodity contains the following sections:

• Resolving transaction errors
• Resolving payment errors
• Resolving other types of errors
• Contacting Zendesk Customer Support

Resolving transaction errors

You might ane of the following transaction errors when you submit your credit card information. Often, a call to the credit card provider resolves many of the problems that cause this type of error, including: holds, credit limit problems, and transaction limits.

If you lot receive an error bulletin upon saving the card, please attempt re-inbound your bill of fare over again after clearing cache/cookies, simply past using a different browser with the following criteria in mind:

• Cardholder  field contains only the start and last proper noun of the cardholder when possible. Omit center initials, middle names, and business organization names (unless the business proper noun is the sole proper name on the card).
• Postal Lawmaking  field contains only the first five digits if yous are in the United States. Do non include whatsoever extensions.
• State is required if y'all are in the US.

Resolving payment errors

You might encounter a payment error when you log in, subsequently you have entered your credit carte information. Nosotros understand that cards expire and things happen, so Zendesk provides a grace period allowing time to update the card.

In this case, y'all have an open invoice that we were unable to charge to your card on file.

With each failed charge, an e-mail with more information about the specific payment attempt, including an error code and clarification, is sent to the billing contact(s) for the account. The most common fault codes are listed in the next section.

Often these types of errors tin can be solved by updating your credit bill of fare information, to update your credit card on file or switch to PayPal payments, refer to Managing payments.

Resolving other types of errors

The following table prove some mutual error codes that might occur.

Mistake Code	Clarification	Resolution
4 - Hold-phone call	Pick-upwardly card (no fraud)	Your menu may have been reported lost or stolen, or the account has been closed. Telephone call your credit card issuer (the phone number is usually on the back of your card) to resolve the issue.
v - Decline	Exercise non honor	Call your credit bill of fare issuer (the phone number is usually on the dorsum of your menu).
14 - Card No. Mistake	Invalid card number	Re-submit your credit bill of fare, in case you lot entered your menu number incorrectly, or employ a dissimilar credit card.
41 - Concord-call	Option-upwardly carte (fraud: lost card)	Your card may have been reported equally lost or stolen, or the account has been closed. Call your credit bill of fare issuer (the phone number is usually on the back of your menu) to resolve the issue.
51 - Refuse	Insufficient funds	Submit payment using a different credit card or call your credit card issuer (the telephone number is usually on the dorsum of your carte) to make sure you have sufficient funds to make the payment.
54 - Expired Card	Credit card has expired.	Submit payment with a credit card that isn't expired and update your payment information with the new card number.
57 -Serv not allowed	Transaction not approved	Call your credit card issuer (the phone number is unremarkably on the dorsum of your card) and inquire them to approve the transaction.
430190 - Not authorized	Bank has declined the transaction	Call your credit card issuer (the phone number is commonly on the back of your card) and ask them to approve the transaction.
430285 - Do not honor	Bank has declined the transaction	Call your credit card issuer (the phone number is usually on the dorsum of your carte du jour) and inquire them to approve the transaction.
430360, 100 -- Not authorized, REJECTED	Insufficient funds in your account	Submit payment using a different credit bill of fare or call your credit card issuer (the phone number is usually on the back of your bill of fare) to make sure you take sufficient funds to brand the payment.
430357 - Lost or Stolen Carte	Depository financial institution has frozen your card because the card may have been stolen or is missing	Contact your bank to take your menu reactivated or enquire the bank to issue you a new 1.
430306 - Expired Menu	Credit carte du jour has expired.	Submit payment with a credit bill of fare that isn't expired and update your payment data with the new menu number.

Contacting Zendesk Client Back up

If you lot go along to receive errors and your credit card provider cannot resolve the result, contact Zendesk Client Support for help. Provide the concluding four digits of your credit card, your subdomain (for example, mycompany.zendesk.com), the error code, and the invoice number, if known.

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Source: https://support.zendesk.com/hc/en-us/articles/4408832461210-Resolving-issues-when-your-credit-card-fails-

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